Returns & Refunds Policy – Kaleshkari
Returns, Exchanges, and Refunds
At Kaleshkari, every piece is handcrafted with care, precision, and a bit of chaos — just for you.
We want you to love what you wear. However, if you are not entirely satisfied with your purchase, here’s how we handle returns and refunds:
1. Eligibility for Returns
Only standard-size, non-customized products are eligible for return or exchange.
Customized, altered, personalized, and made-to-measure garments are non-returnable and non-refundable unless delivered defective or damaged.
Return requests must be initiated within 3 days of the delivery date.
Products must be unused, unwashed, and returned with original tags, packaging, and invoice.
Important:
Any garment that shows signs of wear, alteration, or damage by the customer will not be accepted for return.
Color variations due to photography, lighting, or device screen differences are not considered defects.
2. Process for Returns or Exchanges
To initiate a return, email us at orders@kaleshkari.in with your:
Order number
Reason for return
Product photos (if applicable)
Once approved, you must ship the product back to the address provided within 5 days.
The customer is responsible for return shipping costs unless the product is defective or incorrect.
Once we receive and inspect the item, we will confirm eligibility for a refund or exchange.
3. Refund Policy
Approved refunds will be credited to the original mode of payment within 7–14 business days after return verification.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after collecting your account details securely.
Shipping charges, if any, are non-refundable.
For international orders, customs duties or taxes paid are non-refundable.
4. Exchange Policy
Exchanges are allowed for:
Size adjustments (for standard sizes only)
Defective or damaged products
Exchange requests are subject to stock availability.
If the requested size or product is unavailable, a refund will be issued as per the Refund Policy.
5. Non-Returnable Items
Custom-sized garments
Altered or tailored items
Bespoke or couture orders
Collectibles, Credits, Cards
Sale, discounted, or promotional products
Gift cards
6. Damaged or Incorrect Products
We take pride in the quality of our products.
However, if you receive a damaged or incorrect item, please notify us within 48 hours of receipt with photographs.
We will offer a replacement, exchange, or full refund at no additional cost.
7. Cancellations
Orders can be cancelled only if they have not yet entered production or dispatch.
Customized or bespoke orders cannot be cancelled once confirmed.
Cancellation requests must be emailed promptly to orders@kaleshkari.in.
8. Changes to This Policy
Kaleshkari reserves the right to amend this Returns & Refunds Policy at any time without prior notice.
The updated version will always be available on our website.
9. Contact Us
For any questions or return requests, please reach out:
📧 Email: orders@kaleshkari.in
📞 Phone: +91 98100 91657
